Shipping policy

Shipping Policy

Last updated: August 4, 2026

Overview

EONFX.shop is owned and operated by MARIA LTD, a company registered in England and Wales.

This Shipping Policy explains where we deliver, how orders are processed, applicable shipping charges, estimated delivery times, tracking information, customs requirements, and what happens if an order is delayed, damaged, lost, refused, or returned to us.

This Shipping Policy applies to orders placed through EONFX.shop for delivery to Germany and Austria.

By placing an order through our website, you agree to this Shipping Policy, our Terms of Service, our Privacy Policy, and our Return & Refund Policy.

Shipping Destinations

We currently deliver orders to addresses within:

  • Germany

  • Austria

We do not currently deliver to countries or territories that are not available as shipping destinations during checkout.

We reserve the right to restrict delivery to certain remote areas, islands, military addresses, freight-forwarding addresses, parcel-forwarding services, or locations that our shipping carriers cannot reasonably serve.

Available shipping destinations will be clearly displayed during checkout.

Shipping Method

Orders delivered to Germany and Austria are sent using tracked standard shipping.

The shipping carrier may vary depending on:

  • The delivery address

  • Product type

  • Package size and weight

  • Warehouse location

  • Carrier availability

Possible carriers may include national postal operators and recognised international or local courier services.

The carrier assigned to your order will normally be shown in the shipping confirmation email or tracking information.

Shipping Cost

We provide free standard shipping to Germany and Austria.

Customers will not be charged a standard shipping fee for eligible orders delivered to Germany or Austria.

Any optional premium, express, special-handling, or additional delivery service will only be charged if:

  • It is available during checkout;

  • The applicable charge is clearly displayed before payment; and

  • The customer actively selects that service.

We do not add undisclosed shipping or handling charges after an order has been placed.

Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully authorised.

Business days are Monday to Friday, excluding public holidays in the United Kingdom and public holidays affecting the relevant warehouse or shipping carrier.

Orders placed on weekends or public holidays will begin processing on the next business day.

Order processing may include:

  • Payment verification

  • Fraud and security checks

  • Address verification

  • Product preparation

  • Packaging

  • Handover to the shipping carrier

Processing time is separate from shipping transit time.

Order Cut-Off Time

Orders received before 2:00 PM UK time on a business day will normally begin processing on the same business day.

Orders received after the cut-off time will normally begin processing on the following business day.

The cut-off time does not guarantee same-day dispatch.

Estimated Delivery Time

For orders delivered to Germany and Austria, the estimated delivery schedule is:

  • Order processing time: 1–2 business days

  • Shipping transit time: 5–10 business days

  • Estimated total delivery time: 6–12 business days

The estimated total delivery time begins after the customer places an order and payment is successfully authorised.

Delivery estimates are not guaranteed delivery appointments.

Delivery may occur earlier or later depending on:

  • The carrier

  • The delivery location

  • Public holidays

  • Customs processing

  • Severe weather

  • Transport disruption

  • Seasonal demand

  • Other circumstances outside our reasonable control

Unless a different delivery period has been expressly agreed, orders will be delivered within the period required by applicable consumer law.

Delivery Estimates at Checkout

The shipping cost and estimated delivery time displayed on:

  • Product pages

  • The shopping cart

  • Checkout

  • Order confirmation emails

  • Google Shopping listings

should be read together with this Shipping Policy.

Where a more specific delivery estimate is displayed during checkout, that estimate will apply to the relevant order.

We make reasonable efforts to ensure that delivery information displayed on our website, at checkout, and through Google Merchant Center is accurate and consistent.

Order Confirmation

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

The order confirmation will normally include:

  • Your order number

  • Products ordered

  • Billing information

  • Delivery address

  • Order value

  • Shipping method

  • Applicable shipping charges

  • Estimated delivery information

Please review the confirmation carefully and contact us promptly if any information is incorrect.

An order confirmation acknowledges receipt of your order but does not necessarily confirm dispatch.

Shipping Confirmation and Tracking

Once your order has been dispatched, we will normally send a shipping confirmation email containing:

  • The carrier name

  • The tracking number

  • A tracking link, where available

  • The latest estimated delivery information

Tracking information may take 24–72 hours after dispatch to become active or show movement.

Carrier tracking updates are supplied by the carrier and may not always appear in real time.

A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

The delivery information should include, where applicable:

  • Full recipient name

  • Street name

  • House or building number

  • Apartment or unit number

  • Postal code

  • City

  • Country

  • Reachable email address

  • Reachable telephone number

For orders delivered to Austria, customers should ensure that the address uses the correct Austrian postal code and city information.

For orders delivered to Germany, customers should ensure that the address uses the correct German postal code and city information.

We are not responsible for delays or failed deliveries caused by incomplete, inaccurate, or outdated delivery information supplied by the customer.

Address Changes

Please contact us as soon as possible if you need to change your delivery address.

We may be able to update the address before the order has been processed or dispatched, but address changes cannot be guaranteed.

Once an order has been dispatched:

  • We may be unable to change the delivery address;

  • The carrier may charge a redirection fee;

  • The customer may need to contact the carrier directly; or

  • The package may be returned to us.

For security reasons, we may require identity or order verification before approving an address change.

Delivery Attempts

The shipping carrier may:

  • Deliver the package directly to the recipient;

  • Leave the package in an agreed safe place;

  • Deliver it to a neighbour where permitted;

  • Deliver it to a parcel shop, post office, or collection point; or

  • Attempt delivery again.

Carrier procedures may vary depending on the destination, local delivery rules, and service selected.

If a package is delivered to a parcel shop, post office, or collection point, the customer is responsible for collecting it within the period specified by the carrier.

Packages that are not collected may be returned to us.

Split Shipments

An order containing multiple products may be delivered in more than one package.

This may occur where:

  • Products are stored at different fulfilment locations;

  • Products become ready for dispatch at different times;

  • Package size or weight limits apply; or

  • Separate shipments provide a more reliable delivery service.

Where an order is split into multiple shipments, the customer will not be charged additional standard shipping fees that were not disclosed during checkout.

Separate tracking numbers may be provided for each shipment.

Delivery Delays

Occasional delays may occur because of circumstances outside our reasonable control, including:

  • Carrier disruption

  • Customs processing

  • Severe weather

  • Public holidays

  • Industrial action

  • Transport disruption

  • Natural disasters

  • Government restrictions

  • Security incidents

  • High seasonal demand

  • Incorrect delivery information

German and Austrian public holidays may affect local carrier operations and delivery times.

If we become aware of a significant delay, we will make reasonable efforts to notify you using the contact information supplied with your order.

If your order has not arrived within the estimated delivery period, please contact us at:

Email: youtrehiyeaw@gmail.com

Please include:

  • Your full name

  • Order number

  • Delivery address

  • Tracking number, if available

We will investigate the delivery with the carrier.

Late Delivery and Consumer Rights

If an order is not delivered within the agreed delivery period, please contact us and allow us a reasonable opportunity to investigate and arrange delivery.

Where required by applicable consumer law, you may provide us with an additional reasonable deadline for delivery.

If delivery is not completed within that additional period, you may have the right to cancel the order and receive a refund.

An additional delivery period may not be required where:

  • We have refused to deliver;

  • Delivery by the agreed date was essential; or

  • You informed us before entering the contract that delivery by a specific date was essential.

Nothing in this Shipping Policy limits your mandatory rights under German, Austrian, or European Union consumer protection law.

Lost Packages

A package will not automatically be treated as lost immediately after the estimated delivery date has passed.

Before contacting us, please:

  1. Review the carrier tracking information;

  2. Check the delivery address in your order confirmation;

  3. Check with household members or neighbours;

  4. Check any safe place, parcel locker, post office, or collection point; and

  5. Look for a delivery notice from the carrier.

If the package still cannot be located, contact us at:

Email: youtrehiyeaw@gmail.com

We will open an investigation with the carrier where appropriate.

If the carrier confirms that the package was lost before successful delivery, we will offer an appropriate remedy, which may include:

  • A replacement at no additional cost; or

  • A refund to the original payment method.

We may request a written declaration or additional information to support the carrier investigation.

Damaged Packages

Please inspect your package as soon as it is delivered.

If the package or product arrives damaged, contact us promptly at:

Email: youtrehiyeaw@gmail.com

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the outer packaging

  • Clear photographs of the shipping label

  • Clear photographs of the damaged product

  • Any other information reasonably required to investigate the issue

Please retain the product and original packaging until we confirm whether they are required for inspection or return.

Where the product is confirmed to have been damaged in transit, we will provide an appropriate remedy in accordance with applicable consumer law and our Return & Refund Policy.

Incorrect or Missing Items

If you receive:

  • The wrong product;

  • An incorrect quantity; or

  • An incomplete order,

please contact us promptly at:

Email: youtrehiyeaw@gmail.com

Include your order number and photographs of the products and packaging.

After reviewing the issue, we may arrange:

  • Delivery of the correct or missing product;

  • A replacement;

  • A prepaid return label; or

  • A refund, where appropriate.

Risk of Loss or Damage

For consumer orders delivered to Germany or Austria, risk of loss or damage generally remains with us until the goods are physically delivered to you or to a person identified by you to receive them.

If you independently appoint a carrier that was not offered by us, risk may transfer when the goods are handed to that carrier, subject to applicable law.

Nothing in this section limits mandatory consumer protections.

Customs, Import VAT, and Duties

Germany and Austria are members of the European Union.

Orders dispatched from within the European Union will not normally be subject to import customs duties when delivered to Germany or Austria.

Orders dispatched from outside the European Union may be subject to:

  • Import VAT

  • Customs duties

  • Customs clearance

  • Carrier administration fees

  • Other charges imposed by customs or tax authorities

These charges may depend on:

  • The location from which the order is dispatched;

  • The value and type of goods;

  • Applicable European Union rules;

  • Applicable German or Austrian tax requirements; and

  • The delivery arrangement used for the order.

Where taxes, duties, or import charges are collected by us, they will be displayed during checkout where applicable.

Where charges are not collected during checkout, the carrier or customs authority may contact the recipient before or after delivery where permitted by law.

We will not intentionally impose undisclosed shipping charges. Customers will only be responsible for charges that are clearly disclosed before purchase or lawfully imposed by the relevant customs or tax authority.

Customs processing may extend the estimated delivery period.

Customers are responsible for providing information reasonably requested by customs authorities or shipping carriers.

Refused Deliveries

If a customer refuses delivery without first contacting us, the package may be returned to us.

Once the returned package has been received and inspected, any refund will be handled in accordance with our Return & Refund Policy and applicable consumer law.

Any deduction from a refund will only be made where permitted by law and where the relevant cost was properly disclosed.

Refusing a package does not automatically complete a valid cancellation or return request.

Customers should contact us before refusing delivery whenever reasonably possible.

Undeliverable and Returned Packages

A package may be returned to us because of:

  • An incorrect or incomplete address;

  • Repeated unsuccessful delivery attempts;

  • Failure to collect the package;

  • Refusal of delivery;

  • Customs documentation issues; or

  • Carrier restrictions.

If a package is returned to us, we will contact you where possible.

Depending on the circumstances and applicable law, we may:

  • Arrange redelivery;

  • Request confirmation of the delivery address;

  • Cancel the order; or

  • Issue a refund.

Any redelivery cost will be disclosed and agreed before redelivery is arranged.

Order Cancellation

Orders may be cancelled before dispatch by contacting us at:

Email: youtrehiyeaw@gmail.com

Cancellation requests cannot be guaranteed once processing has started.

Once an order has been dispatched, it cannot normally be cancelled through the shipping process.

However, customers may exercise applicable cancellation or return rights in accordance with our Return & Refund Policy and applicable consumer law.

Returns

Shipping-related returns are governed by our Return & Refund Policy.

Approved returns receive a prepaid return shipping label.

Customers will not be charged return shipping costs for approved returns.

Products should not be returned without first contacting us and receiving return instructions.

The return address is:

MARIA LTD

34 The Severn
Daventry
England
NN11 4QR
United Kingdom

Delivery Restrictions

We do not knowingly ship:

  • Products prohibited by applicable law;

  • Products restricted by the selected carrier;

  • Hazardous products through unsuitable services;

  • Products to addresses subject to sanctions or legal restrictions; or

  • Orders that cannot be lawfully imported into Germany or Austria.

We may cancel an affected order and issue a refund where delivery is prohibited or reasonably impossible.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect:

  • Changes to shipping carriers;

  • Delivery coverage;

  • Shipping rates;

  • Processing times;

  • Legal requirements; or

  • Operational practices.

The latest version will be published on this page with an updated revision date.

Changes will not retrospectively reduce rights relating to orders already accepted unless permitted by law.

Contact Us

For questions regarding shipping, tracking, delivery, customs, or a missing or damaged order, please contact us.

MARIA LTD

Trading Name: EONFX.shop

Company Registration Number: 14599495

Registered in: England and Wales

Business Address:

34 The Severn
Daventry
England
NN11 4QR
United Kingdom

Email:

youtrehiyeaw@gmail.com

We aim to respond to shipping enquiries within 1–2 business days.